Conditions required:
– To have suffered an inconvenience as a result of using electronic communications products and services;
– To have referred the complaint to the operator concerned beforehand;
– Violation by the concession operators and service providers of the regulatory provisions on consumer protection for electronic communications products and services.
Composition of the application:
- Documents to be produced:
– The consumer’s or user’s request;
– Proof of the loss suffered;
– Proof of prior referral to the operator causing the loss.
- Documents to consult:
– Letter from the ART to the operator;
– Operator’s response announcing compensation for damages;
– Letter of notification of the operator’s response to the complaint.