If the product or service ordered is unavailable, the seller must inform the customer or consumer of this at least 24 hours before the delivery date specified in the purchase or service contract. Where applicable, the seller or the service provider shall refund to the customer or consumer all sums paid for the delivery of the product or the provision of the service.
Except in cases of force majeure, the contract is terminated if the seller fails to fulfil its obligations, and the consumer will be reimbursed for any sums paid, without prejudice to damages.
The seller must prove the existence of the prior information, confirmation of the information listed in the law, compliance with the deadlines and the consumer’s consent. Any agreement to the contrary is null and null and void.