According to COBAC regulation R-2008/01 requiring credit institutions to prepare a business continuity plan in Cameroon, Credit institutions define the organization capable of managing the crisis, from its occurrence to its resolution and return to normal. To this end, a crisis unit composed of decision-makers and intervention teams defined by theme and responsible for crisis management operations are set up.
The development of a business continuity plan defines the strategies for managing human resources, the security of people and property, and outsourced services.
The credit institutions put in place an available and operational crisis communication strategy.
Credit institutions shall define the procedures for the detection and rapid assessment of the crisis, alerting the relevant actors and activating the business continuity plan if necessary.
They determine the tasks and their logical sequence, from the occurrence of a disaster to the decision whether or not to activate the business continuity plan.
They define the alert escalation mode, the actors in the analysis and decision-making process, their roles and responsibilities, the criteria for assessing losses, the stages, responsibilities and authorities in the decision-making process for activating the business continuity plan, the modes of communication and interaction with the public crisis services, the internal and external communication actions in the immediate vicinity of the crisis, and establish.
They validate and communicate the activation scheme of the business continuity plan.
For an effective management of the crisis, the credit institutions anticipate and specify the criteria and responsibilities for ensuring a return to normal under the best possible conditions. To this end, they shall:
– Define the generic crisis management tasks to be performed ;
– Distribution of tasks among the actors of the crisis organization;
– Definition of the criteria, conditions and responsibilities to ensure the return to normalcy;
– Drafting and validation of crisis management manuals and procedures.
Credit institutions shall draw up and validate downgraded functional procedures for all critical processes identified during impact analyses on critical activities and functions.
Credit institutions shall implement the local and/or global business continuity strategy for critical processes.
Credit institutions shall maintain the results of the impact analyses on critical activities and functions, the list of relevant contacts, the contact details of all stakeholders, the inventory of stakeholders, inventory of critical resources, information on data backups, references of relevant operational procedures, damage and impact assessment matrix, initial instructions, initial safety and emergency procedures, site data sheets for sites affected for the business continuity plan.